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FAQs

FREQUENTLY ASKED QUESTIONS

At FFS, we want to ensure there are no barriers to prevent you from becoming the strongest version of yourself. If you have any questions or reservations about getting started on your fitness journey, get in touch with our helpful team.

At FFS, we want to ensure there are no barriers to prevent you from becoming the strongest version of yourself. Take a look at the information we have compiled below if you have any questions or reservations about getting started on your fitness journey.

Gym

 

What is the Foundation Course?

The Foundation Course is your Induction to FFS Gym where we conduct a functional screening to assess your movement patterns, perform a health screening, help you understand how to set and achieve your goals and recommend what classes you should attend to best achieve these goals.

There is a one off €100 fee separate to that of your monthly membership for the Foundation Course. A small discount is available if you are joining together with a spouse, friend or colleague. Get in touch to find out more!

What does the Foundation Course entail?

A functional screening assessment, goal setting, exercise technique demonstration, baseline testing. You will then receive a PDF detailing everything covered during this 60-min session as well as an FFS Foam Roller.

Do I have to do the Foundation Course?

Yes, the foundation course is essential to ensuring you get the most out of your FFS Experience. We will screen you for any mobility and flexibility restrictions you may have and prescribe relevant work on programmes to improve functional movement and reduce injury risk. We show you how to step by step set and achieve your goals, recommend what classes to attend and assess your current level of health and fitness.

Do you currently have membership available?

FFS Leeson Street - we currently have a waiting list in place to join and a very limited number of memberships will be available to start. Please email info@ffs.ie to get added to the waiting list.

FFS Ivy Exchange - Gold and Silver memberships are available to start straight away. Please get in touch with info@ffs.ie today to book your Foundation Course and secure your spot!

Do you offer drop in rates for classes?

No, you must be a member of FFS to attend a class.

How often do you take on new members from the waiting list?

We review the waiting list very regularly so get in touch with info@ffs.ie now if you are interested.

Can I pay my personal training fees in instalments?

We would love to help in any way we can. Please get in touch with info@ffs.ie.

Do you have showers at the gym?

Yes, we have two showers at each gym.

Do you have parking or somewhere to lock my bike at the gym?

There is plenty of paid car parking in the area and most members lock their bike to the railings outside each gym.

How many people typically in a class?

Depending on the class type there could be 14 - 20 people in a class during normal times.

However, with social distancing restrictions in place at the moment, our in gym classes have maximum 7 or 8 people in a class depending on the class type. Each person training in his/her own individual pod.

Is it one or two coaches taking a class at FFS?

Two, however in some instances whereby class numbers are lower than usual there may be one coach.

What is your class booking policy?

Please refer to our Class Booking Cancellation & Non-Arrival Policy.

Can I train at FFS if I'm pregnant?

Yes. If you're an existing FFS member you can continue in classes throughout your pregnancy as long as you feel able. It's important that your doctor has cleared you for moderate exercise. You should let one of the coaches know immediately and we will clarify what changes need to be made to ensure that you can exercise safely. Rest assured that confidentiality is of utmost importance to us.

You can download FFS Guide to Exercise during Pregnancy here. Pregnant members can do classes, 1:1 Personal Training with any coach, or contact aoife@ffs.ie (Leeson St) or sinead@ffs.ie (Ivy Exchange) for more information on Small Group Personal Training for Pregnancy.

Can I pause my membership towards the end of my pregnancy?

We offer a 6-12 week pause on memberships in advance of and following childbirth. Email info@ffs.ie with any queries or to confirm your pause.

I have an injury that affects me doing certain exercises, can I still be accommodated in your classes?

Absolutely, we can add an injury alert to your FFS profile and provide alternates where needed. Please note personal training may be recommend in certain instances.

What is your membership cancellation policy?

All memberships are based on a 12 month contract and we do require 90 days notice if you wish to cancel early. After your first 12 months all contracts are rolling month to month and only 30 days notice is required. 

How do I pay for my membership?

All memberships are paid monthly on the 1st of every month in advance by standing order or direct debit. 

I have completed my Foundation Course, what happens now? Your payment processing should have been set up already when you booked your Foundation Course and a start date agreed with the Head Office. Then within 48 hours of completing your Foundation Course, you will receive a PDF detailing your results, the fundamentals of good nutrition and relevant mobility programmes.
I noticed my membership is based on a 12-month contract. What if, I don’t want to sign up for 12 months? At FFS, we are not about quick fixes. We have developed our culture on helping people transform their lives for good. We can proudly say we have some members who are here since the very beginning, over 8 years ago and a very low attrition rate. Typically, our members reluctantly leave due to work or home relocation. We want you to commit to changing your lifestyle and achieving your goals and this takes time. If you find that FFS is not for you, you can check out our membership cancellation policy a few paragraphs above.
I still haven’t received my FFS Welcome Mail?

We will contact you with the email associated with your FFS Profile log in (i.e. the one you use to create you FFS Mindbody account). Please ensure this is the primary address you wish to be contacted on. Also, check your spam/junk or promo folder!

What classes should I attend? Based on your goals, you will receive a breakdown of what classes you should attend. For a full description of classes, please visit the classes section on our site.
Do you provide Nutrition plans?

We don’t tell you what to eat, we help you understand how to make better and sustainable healthy choices. If you would like to learn more about how to achieve that, please check out our add on Online Nutrition Coaching service here.

Physiotherapy

 

How do I access FFS Physiotherapy?

Press the FFS Physiotherapy buzzer at Ground Floor Level at 34 Lesson St Lower, Dublin 2 and you will be met by your Chartered Physiotherapist.

What do I bring?

Bring a suitable top/shorts depending on area of issue e.g sports shorts for a knee issue.

How do I pay?

You can pay using cash or card.

How long will my session by?

Initial consultation is 45 minutes, standard consultation is also 45 minutes.

Will I be treated on my Initial consultation?

We intend on commencing the recovery process by treating within your first visit at FFS Physiotherapy.

Will you provide a receipt for my Health Insurance Provider?

A receipt will be provided after every session, we are recognised by all major insurance companies.

When does somebody need Physiotherapy?

When they have suffered - sudden injury, experience pain on a daily basis, daily activities including sleep have been affected, if they experience weakness,numbness in their limb. Physiotherapy helps people become the best versions of themselves.

What is your cancellation policy for appointments?

We ask that you please give at least 24 hours notice in the event that you cannot attend your scheduled appointment slot. This allows another patient to be scheduled. If a patient misses an appointment without contacting the clinic, this is considered a missed appointment and a 50% fee will be charged. Contact physio@ffs.ie .

For members

 

When contacting us about an app or booking issue....

Please provide the following to help us troubleshoot for you as quickly as possible:

  1. Complete the FFS App Troubleshooting 101 (see the next FAQ) to rule out the app connection issues on your device. Let us know you've done this.
  2. State the exact issue you are experiencing. The more details you can provide us the better! For example, when I tried to book Met Con in the Leeson St location on July 10th, this error message 'Blah' came up.
  3. Are you iPhone or Android? What's your iOS version and your FFS app version?
  4. A supplementary screenshot is always appreciated in case if we need to get in touch with Mindbody support team to investigate further.

This will save you and us a few back and forth emails before we can start investigating.

FFS APP Troubleshooting 101
  1. Make sure your phone has the most up-to-date operating system.
  2. Make sure your FFS app is the most up-to-date version.
  3. Force quit the app and reload. Sometimes that's all it takes!
  4. Log out, delete and reinstall the app.
  5. If all above are checked and still not working, then please email info@ffs.ie with as much details as you can provide and we'll have to get in touch with Mindbody support team to investigate further.
All my booked classes are gone!

Sometimes when Mindbody does a background update, it automatically logs you out. Check to make sure you are logged in!

If you are and you still don't see those classes you know you 100% did book....chances are you might have accidentally created a duplicate FFS profile!

Let's not get into the boring details of how it might have happened. Get in touch (info@ffs.ie) to let us know. We will sort you out from the back end.

My app is telling me to buy services when I'm trying to book a class!

Try to reload the app. Sometimes technology just gets a little confused every now and then!

Or have you attended the max. number of classes per week for your membership type? Remember that it's max. 1 class per day per member and a late-cancel or no show is considered a used session.

Lastly, some classes on the schedule are add-ons (yoga for example) so you would be asked to purchase a drop-in or class pack in those instances.

If you think there's a mistake, get in touch (info@ffs.ie) to let us know!

I don't see any classes on the schedule!

Remember that we have 2 locations - Leeson St and Ivy Exchange. Make sure you are in the right location to book classes.

Online and outdoor classes can be found under the Leeson St location.

The gym classes can be found in each respective location.

I'M NOT RECEIVING THE BOOKING CONFIRMATION EMAIL

Though it's default to have the systems automated emails opted in when your profile was created for the first time, you might have turned it off by accident.

Please log in to the Mindbody desktop site here and opt in to receive 'Reminders and schedule changes'.

Having trouble receiving the reset password email? Or issues logging in?

This could mean that your Mindbody account wasn't properly linked to FFS Gyms or you have created a duplicate profile.

You could try the steps in this support article to resolve the issue.

We actually wouldn't be able to help you in this case. Please call Mindbody Support (01) 536 0662. Press 0 or # to bypass the switchboard when asked for site ID to speak to an agent directly.

Other ways to manage your classes while your FFS app is out of action

You can book or cancel your classes via Mindbody desktop or Mindboy app while your FFS app is down.

What is your membership cancellation policy?

The gym cancellation policy is 90 days notice within the first 12 months of your contract, then 30 days thereafter.